About Me

JP Morgan Chase - UX Design Lead – Wires Division

January 2024 - October 2025

• Directed UX strategy for domestic and international wire-transfer and recipient-management experiences, improving efficiency, protection, and accessibility for enterprise clients.
• Launched an ADA-compliant redesign that eliminated legacy defects and reduced wire-error exposure by 5.5%, mitigating $1.19 M in potential claims.
• Designed a new Import Recipients flow enabling bulk CSV uploads and inline edits, cutting manual entry time by 40% and boosting satisfaction among business users.
• Improved design-to-engineering throughput by 30–40% through reusable patterns, cross-team alignment, and clear design-review governance with senior leadership.
• Mentored 3+ designers and content strategists, strengthening accessibility practices, data-driven iteration, and design-system consistency across the Wires DCE organization.

Cisco Systems  - Product Design Lead

August 2021 - October 2023

• Spearheaded the creation of a mobile design system for CX Cloud, building 100+ components and 400+ MVP screens that unified web and mobile experiences.
• Authored a Motion Design Best Practices Guide and defined motion principles to standardize animations, improving brand consistency and usability.
• Partnered cross-functionally to ensure accessibility compliance and efficient developer handoff, achieving a 2× faster design-to-development pipeline.

Wells Fargo - Senior Product Designer

 June 2020 – July 2021

• Led redesign of the “Moving Money” mobile experience for 27M+ users, introducing the “Do / Grow / Inspire” model and modern, emotionally resonant workflows.
• Conducted user research and JTBD mapping, uncovering key pain points and guiding new features like Insights and Collections to improve engagement.
• Established a flexible design system foundation and color framework to streamline future scalability and brand alignment.

Kobai - Senior UX Designer

November 2018 – April 2020

• Designed UX architecture and branding for enterprise SaaS applications.
• Built reusable components and visual patterns in a cross-platform design system.
• Spearheaded a website redesign that increased traffic by 30%.
• Conducted usability testing and implemented iterative design improvements.

GE Digital (General Electric) - Director, User Experience

May 2014 – November 2018

• Defined and implemented global UX strategy for industrial applications, improving user satisfaction scores by 25 % and platform adoption across six business units.
• Led multi-disciplinary teams to prototype and scale enterprise dashboards that simplified decision-making for thousands of industrial operators.
• Developed and governed design systems that increased design-to-development efficiency by 35 % across multiple organizations.
• Applied advanced data visualization techniques to clarify complex workflows and improve operational accuracy.

Redux Inc. - User Interface Designer

May 2008 – August 2013

• Designed Smart TV interfaces for Samsung, LG, Sony & Roku, deployed on 40M+ devices, creating a cohesive, cross-platform viewing experience.
• Produced mobile-first video interfaces for iOS, directly contributing to Redux’s acquisition by Google.
• Established and enforced a unified design language across devices, improving visual consistency and usability.

Aircraft System Control via Virtual Controls on Electronic Checklists - Docket #282151, #285359

2015

Developed UX for an intelligent aircraft control interface integrating subsystem data for cockpit decision-making.

Masters Institute

1995

B.A. in Multimedia Communications